Client Success Coaching Programs

All Virtual Coaching programs are built on the Blind Zebra Think-Say-Do foundation and allow CS pros anywhere access to the same training that Blind Zebra clients have received in person for more than 20 years.

Mini Camp

Live online CS coaching

Mini Camp is live monthly online client success coaching designed for CS pros who want to develop new skills and raise their performance to elite levels. You’ll learn to think about client success from a brand-new perspective, work with advanced curriculum and connect with like-minded client success professionals in small group breakouts.

What’s Included:
  • Blind Zebra Think-Say-Do Process
  • Big 10, Ten Elements That Will Change the Way You Think About Client Success
  • Live Coaching: 75 Minute Live Online Session with small group discussion every month: Onboarding, Adoption, Retention, Renewals, QBRs, Pissed Off Customers, Cancellation Calls and so much more
  • Connection: Expand your tribe with a community of like-minded client success pros
  • CS Tools Library: Proven tools you can put into practice immediately to help you succeed
  • Full Content Archive: All Mini Camp sessions are recorded and archived so you can review video, practice skills or catch a missed session anytime

Mini Camp

Live online CS coaching
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Mini Camp is live monthly online client success coaching designed for client success pros who want to develop new skills and raise their performance to elite levels. Blind Zebra Chief Customer Officer Stephanie Neale will teach you to think about client success from a brand-new perspective. You’ll work with advanced curriculum and connect with like-minded client success professionals in small group breakouts.

 

What’s Included:

  • Blind Zebra Think-Say-Do Process
  • Big 10, Ten Elements That Will Change the Way You Think About Client Success
  • Live Coaching: 75 Minute Live Online Session with small group discussion every month: Onboarding, Adoption, Retention, Renewals, QBRs, Pissed Off Customers, Cancellation Calls and so much more
  • Connection: Expand your tribe with a community of like-minded client success pros
  • CS Tools Library: Proven tools you can put into practice immediately to help you succeed
  • Full Content Archive: All Mini Camp sessions are recorded and archived so you can review video, practice skills or catch a missed session anytime

 

 

Ben Krakovich Testimonial

Blind Zebra has changed my entire mindset in how I perform as a sales/client success professional. Before the training my sales approach was the old school “ABCs” Always Be Closing, find a way to get the deal no matter what. Now my focus has been on proper intent, understanding the customer in more depth and setting up context to help both parties understand what we are trying to accomplish. It is no coincidence that my greatest professional success and highest income have come during my 8 years of the Blind Zebra program. Ben Krakovich Client Success Manager, PERQ

Skylar Stigall Testimonial

Client Success Training completely changed my outlook on how to manage, grow, and provide for my customers. I leave every training session feeling motivated, refreshed, and ready to bring new ideas into my process. The content and language that I have learned through Blind Zebra training has not only challenged me to be better in my career, but also provided my customers more value, and a more meaningful experience. There is no better coach, language, or support system that I have found to support my career better than Blind Zebra!

Skylar Stigall

Account Manager, Covideo

Karey Morris Testimonial

I’ve been in Client Success for nearly a decade, and during this time I’ve been through a lot of sales training. Blind Zebra, however, is not just sales training. The coaches present an entirely new way of thinking and mindset shifts. They get more granular from there with fantastic action steps that can immediately be put into play. They even help with call frameworks and email templates that can be personalized. These really put sales psychology into play in way that I have never been taught, and these tweaks make a huge difference. Not only have my close rates increased, but my cycle has been shortened because I have learned to make it far more efficient. I strongly recommend Blind Zebra to CSMs, no matter how many years you’ve been in the business!

Karey Morris

Client Success Manager II, Angie’s List

Need Additional Info?

Get in touch with us and we’ll be more than happy to answer any questions you have to help you get started on the path to success.