Client Success Coaching Programs

Blind Zebra’s Situational Coaching products provide short term coaching to solve real-time problems. While we believe that a long-term commitment to coaching will provide the best return over time, we also understand that sometimes your team needs to solve a problem with objective, actionable feedback right now. Sessions are available in 2 packs, 4 packs and 6 packs and can be the perfect add-on to a long-term engagement or a chance to give your team a quick hit of skill building and knowledge.

Scrimmage & Film Review, powered by Gong™

Practice and feedback for high performance CS pros

Most CS pros hate role playing. But their practice to play ratio – the relationship between the time they spend practicing their craft and the time they spend performing it – is critical to your organization’s success. Scrimmage & Film Review, powered by Gong™ is all about preparation and feedback. And we employ a unique coaching framework called the “practice triad” that makes the “role play” experience a lot less awkward and a lot more fun.

Engagements take many forms but often are related to:

  • Onboarding calls
  • Quarterly / Executive Business Reviews
  • Upsell & Expansion conversations
  • Cancellations & At Risk convos
  • “Re-selling” the end user

Scrimmage & Film Review, powered by Gong™ starts with a low pressure, recorded practice session and ends in a play-by-play “film review” session that provides insight and valuable feedback through the lens of the Blind Zebra Think-Say-Do philosophy.

Real Deal Sessions

Customized CS strategy and coaching

Working on a big renewal? Got a stalled upsell or expansion? Or maybe your team encounters the same frustrating scenarios over and over again. Real Deal Sessions provide customized strategy and coaching to keep clients engaged and happy. Each session includes:

  • A thorough intake process
  • A 60-minute strategy session
  • Specific coaching on 2 separate scenarios

You’ll learn how to keep the customer working toward their goals, what you need to do next, and what you need to say to retain the customer. Real Deal Sessions deliver great, tactical content that that will result in increased retention and upsell revenue.

Scrimmage & Film Review, powered by Gong™

Practice and feedback for CS pros
3

 

Most CS pros hate role playing. But their practice to play ratio – the relationship between the time they spend practicing their craft and the time they spend performing it – is critical to your organization’s success. Scrimmage & Film Review, powered by Gong™ is all about preparation and feedback. And we employ a unique coaching framework called the “practice triad” that makes the “role play” experience a lot less awkward and a lot more fun.

 

Engagements take many forms but often are related to:

  • Onboarding calls
  • Quarterly / Executive Business Reviews
  • Upsell & Expansion conversations
  • Cancellations & At Risk convos
  • “Re-selling” the end user

 

Scrimmage & Film Review, powered by Gong™ starts with a low pressure, recorded practice session and ends in a play-by-play “film review” session that provides insight and valuable feedback through the lens of the Blind Zebra Think-Say-Do philosophy.

 

Get Started

Real Deal Sessions

Customized CS strategy and coaching
3

 

Working on a big renewal? Got a stalled upsell or expansion? Or maybe your team encounters the same frustrating scenarios over and over again. Real Deal Sessions provide customized strategy and coaching to keep clients engaged and happy. Each session includes:

  • A thorough intake process
  • A 60-minute strategy session
  • Specific coaching on 2 separate scenarios

You’ll learn how to keep the customer working toward their goals, what you need to do next, and what you need to say to retain the customer. Real Deal Sessions deliver great, tactical content that that will result in increased retention and upsell revenue

Get Started

Ben Krakovich Testimonial

Blind Zebra has changed my entire mindset in how I perform as a sales/client success professional. Before the training my sales approach was the old school “ABCs” Always Be Closing, find a way to get the deal no matter what. Now my focus has been on proper intent, understanding the customer in more depth and setting up context to help both parties understand what we are trying to accomplish. It is no coincidence that my greatest professional success and highest income have come during my 8 years of the Blind Zebra program. Ben Krakovich Client Success Manager, PERQ

Vanessa Ruminski Testimonial

Our company has been working with Blind Zebra for both Sales & Client Success Training for the past year and it’s been a phenomenal experience. The training with Blind Zebra has not only opened our eyes to what we aren’t thinking about when it comes to tactical selling techniques & client relationships, but they are always there to listen to the issues, ask probing questions, and help you to come up with resolutions that are meaningful, impactful, and can be used cross-functionally.

Vanessa Ruminski

VP of Partnerships, SupplyKick

Skylar Stigall Testimonial

Client Success Training completely changed my outlook on how to manage, grow, and provide for my customers. I leave every training session feeling motivated, refreshed, and ready to bring new ideas into my process. The content and language that I have learned through Blind Zebra training has not only challenged me to be better in my career, but also provided my customers more value, and a more meaningful experience. There is no better coach, language, or support system that I have found to support my career better than Blind Zebra!

Skylar Stigall

Account Manager, Covideo

Karey Morris Testimonial

I’ve been in Client Success for nearly a decade, and during this time I’ve been through a lot of sales training. Blind Zebra, however, is not just sales training. The coaches present an entirely new way of thinking and mindset shifts. They get more granular from there with fantastic action steps that can immediately be put into play. They even help with call frameworks and email templates that can be personalized. These really put sales psychology into play in way that I have never been taught, and these tweaks make a huge difference. Not only have my close rates increased, but my cycle has been shortened because I have learned to make it far more efficient. I strongly recommend Blind Zebra to CSMs, no matter how many years you’ve been in the business!

Karey Morris

Client Success Manager II, Angie’s List

Joseph Loria Testimonial

My first exposure to Blind Zebra was through one of their client success training sessions. It was clear to me after that initial session that I had to work with them. Our initial test case was with someone on my team who had no prior sales experience – and within a single quarter of hands-on coaching with Blind Zebra, this person hit quota. Blind Zebra’s approach drives real value.”

Joseph Loria

Vice President, Customer Success, Emplify

Jay Kinney Testimonial

My experience with the Blind Zebra team and the learnings I have taken from their coaching sessions have been invaluable to me, both personally and professionally. Blind Zebra Client Success training has given me the confidence to tackle any difficult conversation, whether that be with a client or an internal team member. I’ve been able to progress in my career and take on more responsibility within my organization due in large part to the knowledge I’ve gained working with them over the past four years.

Jay Kinney

Manager, Home Furnishings, PERQ

Need Additional Info?

Get in touch with us and we’ll be more than happy to answer any questions you have to help you get started on the path to success.