Scrimmage & Film Review, powered by Gong™
Practice and feedback for high performance CS pros
Most CS pros hate role playing. But their practice to play ratio – the relationship between the time they spend practicing their craft and the time they spend performing it – is critical to your organization’s success. Scrimmage & Film Review, powered by Gong™ is all about preparation and feedback. And we employ a unique coaching framework called the “practice triad” that makes the “role play” experience a lot less awkward and a lot more fun.
Engagements take many forms but often are related to:
- Onboarding calls
- Quarterly / Executive Business Reviews
- Upsell & Expansion conversations
- Cancellations & At Risk convos
- “Re-selling” the end user
Scrimmage & Film Review, powered by Gong™ starts with a low pressure, recorded practice session and ends in a play-by-play “film review” session that provides insight and valuable feedback through the lens of the Blind Zebra Think-Say-Do philosophy.
Real Deal Sessions
Customized CS strategy and coaching
Working on a big renewal? Got a stalled upsell or expansion? Or maybe your team encounters the same frustrating scenarios over and over again. Real Deal Sessions provide customized strategy and coaching to keep clients engaged and happy. Each session includes:
- A thorough intake process
- A 60-minute strategy session
- Specific coaching on 2 separate scenarios
You’ll learn how to keep the customer working toward their goals, what you need to do next, and what you need to say to retain the customer. Real Deal Sessions deliver great, tactical content that that will result in increased retention and upsell revenue.
Scrimmage & Film Review, powered by Gong™
Practice and feedback for CS pros
Most CS pros hate role playing. But their practice to play ratio – the relationship between the time they spend practicing their craft and the time they spend performing it – is critical to your organization’s success. Scrimmage & Film Review, powered by Gong™ is all about preparation and feedback. And we employ a unique coaching framework called the “practice triad” that makes the “role play” experience a lot less awkward and a lot more fun.
Engagements take many forms but often are related to:
- Onboarding calls
- Quarterly / Executive Business Reviews
- Upsell & Expansion conversations
- Cancellations & At Risk convos
- “Re-selling” the end user
Scrimmage & Film Review, powered by Gong™ starts with a low pressure, recorded practice session and ends in a play-by-play “film review” session that provides insight and valuable feedback through the lens of the Blind Zebra Think-Say-Do philosophy.
Get Started
Real Deal Sessions
Customized CS strategy and coaching
Working on a big renewal? Got a stalled upsell or expansion? Or maybe your team encounters the same frustrating scenarios over and over again. Real Deal Sessions provide customized strategy and coaching to keep clients engaged and happy. Each session includes:
- A thorough intake process
- A 60-minute strategy session
- Specific coaching on 2 separate scenarios
You’ll learn how to keep the customer working toward their goals, what you need to do next, and what you need to say to retain the customer. Real Deal Sessions deliver great, tactical content that that will result in increased retention and upsell revenue
Get StartedNeed Additional Info?
Get in touch with us and we’ll be more than happy to answer any questions you have to help you get started on the path to success.